Job ID: 311075050

Job Description

Akahi Associates, LLC is seeking a highly qualified Patient Coordinator to work at our client site the National Institutes of Health (NIH) in Bethesda, MD. This is a full-time position with benefits. 40 hours per week, Monday – Friday, paid Federal Holidays.

Duties and responsibilities include but not limited to; 

• Arrange patient scheduling, travel, and admissions as designated by each specific protocol.
• Track patient referral process by maintaining patient/volunteer spreadsheets.
• Screen calls from patients, physicians, and callers from the public; forward to appropriate staff members; update patient telephone directory as needed.
• Schedule diagnostic appointments.
• Enter patient data into the database.
• Maintain clinical data in protocol databases.
• Maintain patient files.
• Coordinate volunteer payments.
• Prepare, maintain and fax weekly schedule; ensure that all protocol specifics are completed.
• Prepare documents for clinical protocols in IRB/FDA.
• Maintain protocol files (electronic and hard copies).
• Assist with training of new staff.
• Execute protocol changes in patient population.
• Create reports/spreadsheets for tracking and scheduling of protocol patients.
• Coordinate NIH resources designated for Epilepsy Service use and communication of requirements to different staff groups and departments.
• Troubleshoot scheduling issues to ensure maximum productivity of staff resources.

DELIVERABLES.  Upon request, the contractor shall provide documentation evidence of any and/or all work product, including, but not limited to, the following tasks:

• Work products and documents related to arranging patient scheduling, travel and admissions; track patient referral process by maintaining patient/volunteer spreadsheets; screen and forward calls from patients, physicians and callers from the public.
• Work products and documents related to scheduling diagnostic appointments; enter patient data into database; maintain clinical data in protocol databases; maintain patient files; coordinate volunteer payments.
• Work products and documents related to preparing, maintaining, and faxing weekly schedule; ensure that all protocol specifics are completed; prepare documents for clinical protocols in IRB/FDA; maintain protocol files; train new staff.
• Work products and documents related to executing protocol changes in the patient population; create reports/spreadsheets for tracking and scheduling of protocol patients; coordinate NIH resources designated for Epilepsy Service use; troubleshoot scheduling issues to ensure maximum productivity of staff resources.

CERTIFICATIONS, LICENSES, PHYSICAL REQUIREMENTS, OR OTHER EXPERTISE REQUIRED.  

• Bachelor’s degree in a related discipline.
• Minimum of four (4) years of related experience.
• Experience with Microsoft Office Suite (MS Word, Excel, Outlook).
• Strong communications skills, both oral and written.
• Excellent interpersonal, analytical, organizational and time management skills.