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Job ID: 311075050

Job Description

Akahi Associates, LLC is seeking a highly qualified Patient Coordinator to work at our client site the National Institutes of Health (NIH) in Bethesda, MD. This is a full-time position with benefits. 40 hours per week, Monday – Friday, paid Federal Holidays.

Duties and responsibilities include but not limited to; 

  • Arrange patient scheduling, travel, and admissions as designated by each specific protocol.
  • Track patient referral process by maintaining patient/volunteer spreadsheets.
  • Screen calls from patients, physicians, and callers from the public; forward to appropriate staff members; update patient telephone directory as needed.
  • Schedule diagnostic appointments.
  • Enter patient data into the database.
  • Maintain clinical data in protocol databases.
  • Maintain patient files.
  • Coordinate volunteer payments.
  • Prepare, maintain and fax weekly schedule; ensure that all protocol specifics are completed.
  • Prepare documents for clinical protocols in IRB/FDA.
  • Maintain protocol files (electronic and hard copies).
  • Assist with training of new staff.
  • Execute protocol changes in patient population.
  • Create reports/spreadsheets for tracking and scheduling of protocol patients.
  • Coordinate NIH resources designated for Epilepsy Service use and communication of requirements to different staff groups and departments.
  • Troubleshoot scheduling issues to ensure maximum productivity of staff resources.

 

DELIVERABLES.  Upon request, the contractor shall provide documentation evidence of any and/or all work product, including, but not limited to, the following tasks:

 

  • Work products and documents related to arranging patient scheduling, travel and admissions; track patient referral process by maintaining patient/volunteer spreadsheets; screen and forward calls from patients, physicians and callers from the public.
  • Work products and documents related to scheduling diagnostic appointments; enter patient data into database; maintain clinical data in protocol databases; maintain patient files; coordinate volunteer payments.
  • Work products and documents related to preparing, maintaining, and faxing weekly schedule; ensure that all protocol specifics are completed; prepare documents for clinical protocols in IRB/FDA; maintain protocol files; train new staff.
  • Work products and documents related to executing protocol changes in the patient population; create reports/spreadsheets for tracking and scheduling of protocol patients; coordinate NIH resources designated for Epilepsy Service use; troubleshoot scheduling issues to ensure maximum productivity of staff resources.

 

CERTIFICATIONS, LICENSES, PHYSICAL REQUIREMENTS, OR OTHER EXPERTISE REQUIRED.  

  • Bachelor’s degree in a related discipline.
  • Minimum of four (4) years of related experience.
  • Experience with Microsoft Office Suite (MS Word, Excel, Outlook).
  • Strong communications skills, both oral and written.
  • Excellent interpersonal, analytical, organizational and time management skills.

 

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